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Frequently asked questions
APPLICATION FEE 計劃收費
Plan 1: TRUST E-Shop Recognition 計劃一：信譽網店認證
Submit Online Application 提交網上申請 >
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Assessment on 10 prerequisites of E-Shop’s Trust and Development including 0 complaint record in Consumer Council the past 12 months
評審共有10個網店在信譽及發展方面的基礎條件，包括在過去12個月的消費者委員會投訴記錄為 0 -
E-Shop who passes the 10 prerequisites will be recognized as a “TRUST E-Shop”
通過此10個基礎條件則可認證為『信譽網店』
Application Fee 申請費用
Member會員: HK$800* / Non-member非會員: HK$1,200
*NEW Full Member and 2021 RENEWED Full Member who submit its first application will enjoy special discounts at HK$500 only.
首次申請計劃的新會員及2021續會會員申請費用只需HK$500
Plan 2: QUALITY E-Shop Recognition - Standard Assessment 計劃二：優網店認證 - 基本評審
- Assessment on 23 prerequisites of E-Shop’s Trust & Development, Customer Experience & Contract Fulfillment
評審共有23個網店在信譽及發展、顧客體驗及履行交易三大範疇的基礎條件 - E-Shop who passes the 23 prerequisites will be recognized as a "QUALITY E-Shop”
通過23個網店基礎條件則獲發「優網店」認證 - E-shop would be granted an extra "TRUST E-Shop" Recognition for FREE
如參加網店可免費額外獲得「信譽網店」認證 - "Top 10 Quality E-Shop Award" is not entitled to the recognized e-shops of Plan 2
此計劃之證網店將不能競選『十大優質網店大獎』
Re-assessment 重新評審費用
Participating e-shop, who fails the 1st assessment, is allowed to apply for re-assessment within three months with a maximum of two times upon the receipt of 1st assessment report.
Plan 2: QUALITY E-Shop Recognition - All-rounded Assessment 計劃三：優網店認證 - 全面評審
- Over 60 assessment criteria on E-Shop’s Trust & Development, Customer Experience & Contract Fulfillment with detail assessment report
超過60個項網店在信譽及發展、顧客體驗及履行交易三大範疇的評審條件，並提供全面網店評審及報告 - E-shop attained 90% or above out of total score would be recognized as "Premium Quality E-Shop"
網店取得總分90% 或以上將會被認證為 「卓越優網店」 - E-shop would be granted an extra "TRUST E-Shop" Recognition for FREE
如參加網店在可免費額外獲得「信譽網店」認證 - Recognized e-shops, who pass in the 1st assessment, will enter "Top 10 Quality E-Shop Award" of that calendar year automatically without any charge
認證網店將免費自動進入該年度的『十大優質網店大獎』之競選，唯重新評審之網店將不適用
* Special Offer 特別優惠
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NEW Full Member and 2021 RENEWED Full Member who submit its first application will enjoy 50% off discount at HK$1,500 only
首次申請計劃的新會員及2021續會會員可享半價優惠只需HK$1,500 -
HK$1,000 only for E-tailer Full Member 協會網上零售商會員申請費用只需HK$1,000
ELIGIBILITY 申請資格
ELIGIBILITY 申請資格
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have a valid business registration and a physical business address with substantial operation in Hong Kong
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Be fully operative for at least a year (calculated from the first transaction date);
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Engage in the retail sale of merchandise or the provision of retail services to individual customers in Hong Kong;
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Operate in a website with a registered domain name OR in e-Marketplace, which provide online check-out; OR in Social Media platform (Facebook or Instagram);
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Have no record of trading in counterfeit goods.
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持有有效的商業登記證及香港實體辦公地址；
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已營運最少一年(日期以第一宗交易計算)；
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銷售商品或提供零售服務的對象必須包括香港地區的個人客戶；
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營運於具網上付款選項的註冊域名網站或電子市集(e-marketplace)；或社交媒體(Facebook或Instagram) ；
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沒有任何售賣偽造品的紀錄。
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